Employment Opportunities

Job Title: Asset Manager
Location: Lansing
State: Michigan
Close Date None
Position Description:

Position Overview

This management and supervisory position independently manages the operations and program activities of Commission-owned rental housing units throughout the City of Lansing. Supervises clerical and maintenance staff and has 24 hour frontline responsibility for all activities in the community, including sustaining maximum occupancy, resolving complaints, conflicts, lease violations, and other issues with customers, fostering strong community relations, and spearheading resident activities. Interacts with a variety of local and state officials and represents the commission in the community. Prepares and processes required reports and documents and maintains related files. Work is performed under the general managerial direction of the Director of Housing Management.

CHARACTERISTIC DUTIES include the following. Other duties may be assigned.

Essential

  • 1. Manage rental and assisted housing programs and perform related operational activities including grievance hearings.
  • 2. Ensure a high level of service to residents by effectively managing the maintenance and operation of the assigned site(s) and implementing/ recommending program policy and procedure changes to improve operations.
  • 3. Actively coordinate the resident application process to achieve and maintain the highest occupancy rate. Ensure all residents are informed of the rules required under the lease, LHC procedures and HUD requirements and
  • 4. Manage and oversee services rendered to residents, ensuring timely response to routine resident and facility or building needs and emergencies.
  • 5. Supervise and train assigned staff in the characteristic duties. Approves time, staff schedules, leave time, reviews staff performance and assists in resolving employee relations issues.
  • 6. Research, compile and analyze information for budgets, bids, inventory, purchasing, waiting lists, transfer lists, accounts (resident and site vendor) payable, court filings, grants and etc.
  • 7. Monitor operational expenses to ensure site(s) meet budget requirements.
  • 8. Maintain current knowledge of federal, state, local, and HUD regulations; recommend policy and procedure changes for compliance.
  • 9. Ensure compliance with federal, state, and local housing codes and REAC standards. Inspect apartments (units), building(s) and grounds, daily and for move ins/outs, recertifications, facilitate repairs and pest treatments and respond to emergencies.
  • 10. Oversee the certification and recertification process, review resident eligibility, compute rent, ensure completion of required documentation within the program rules and guidelines and perform in house quality control file audits.
  • 11. Investigate and resolve safety and security issues, complaints from residents, community agencies, and the general public.
  • 12. Oversee and coordinate the activities of special programs (learning centers, food distributions, etc., and routine functions such as contract or lease administration.
  • 13. Answer inquiries; make appropriate referrals as a result of a variety of internal and external sources.
  • 14. Promote and represent the assisted housing programs and the Commission through speaking engagements and at conferences, workshops, meetings, etc.
  • Marginal
  • 15. Regularly deal with sensitive and confidential matters.
  • 16. Serve and/or chair various community committees and boards An employee in this position may be called upon to do any or all of the above tasks. This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of this position. It is not intended to limit or in any way to modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level or difficulty.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DIRECT REPORT: Reports directly to the Director of Housing Management. Responsible for maintaining the confidentiality of designated information.

IV. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision of assigned staff. Carries out supervisory responsibilities in accordance with Commission policies and applicable laws. Skills Minimum: Demonstrated ability to work with a diverse, low income population; to manage multiple project sites and to supervise others. Must have the ability to plan, organize and make independent decisions reflecting sound judgment; communicate effectively with residents, staff, media, agencies and the public; and, work under pressure of deadlines and a consistently heavy workload.

V. Must respond to emergency calls outside regular work schedule. Must use computer software such as; word processing, spreadsheets and database; and to work accurately with figures, performing a variety of calculations and providing statistical analysis. Must know federal, state and local rules, regulations and guidelines related to public housing and real estate laws.

Working Conditions: Works in office conditions but is required to travel throughout the city to scattered rental housing sites. Possible exposure to health hazards, communicable diseases and potential hostile behavior of tenants.

Required Qualifications:

Education: Bachelor’s degree preferred or equivalent experience.  Job related professional associations are desirable.

Experience: At least four years of full-time public sector property management experience with supervisory responsibilities.

 

Other Requirements: Able to successfully perform each essential job duty satisfactorily.  Possess a recognized management certification and successfully earn the NAHRO Public Housing Manager Certification within six months of beginning employment Possession of a valid Michigan Driver's License. Must be insurable by the Commission's insurance carrier.

Desired Qualifications:

Minimum:  Demonstrated ability to work with a diverse, low income population; to manage multiple project sites and to supervise others. Must have the ability to plan, organize and make independent decisions reflecting sound judgment; communicate effectively with residents, staff, media, agencies and the public; and, work under pressure of deadlines and a consistently heavy workload. 

Must respond to emergency calls outside regular work schedule.  Must use computer software such as; word processing, spreadsheets and database; and to work accurately with figures, performing a variety of calculations and providing statistical analysis.  Must know federal, state and local rules, regulations and guidelines related to public housing and real estate laws.

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