This management and supervisory position independently manages the operations
and program activities of Commission-owned rental housing units throughout the
City of Lansing. Supervises clerical and maintenance staff and has 24 hour frontline
responsibility for all activities in the community, including sustaining maximum
occupancy, resolving complaints, conflicts, lease violations, and other issues with
customers, fostering strong community relations, and spearheading resident activities.
Interacts with a variety of local and state officials and represents the commission in the
community. Prepares and processes required reports and documents and maintains
related files. Work is performed under the general managerial direction of the Director of
CHARACTERISTIC DUTIES include the following. Other duties may be
1. Manage rental and assisted housing programs and perform related operational
activities including grievance hearings.
2. Ensure a high level of service to residents by effectively managing the
maintenance and operation of the assigned site(s) and implementing/
recommending program policy and procedure changes to improve operations.
3. Actively coordinate the resident application process to achieve and maintain
the highest occupancy rate. Ensure all residents are informed of the rules
required under the lease, LHC procedures and HUD requirements and
4. Manage and oversee services rendered to residents, ensuring timely response
to routine resident and facility or building needs and emergencies.
5. Supervise and train assigned staff in the characteristic duties. Approves time,
staff schedules, leave time, reviews staff performance and assists in resolving
employee relations issues.
6. Research, compile and analyze information for budgets, bids, inventory,
purchasing, waiting lists, transfer lists, accounts (resident and site vendor)
payable, court filings, grants and etc.
7. Monitor operational expenses to ensure site(s) meet budget requirements.
8. Maintain current knowledge of federal, state, local, and HUD regulations;
recommend policy and procedure changes for compliance.
9. Ensure compliance with federal, state, and local housing codes and REAC
standards. Inspect apartments (units), building(s) and grounds, daily and
for move ins/outs, recertifications, facilitate repairs and pest treatments and
respond to emergencies.
10. Oversee the certification and recertification process, review resident eligibility,
compute rent, ensure completion of required documentation within the
program rules and guidelines and perform in house quality control file audits.
11. Investigate and resolve safety and security issues, complaints from residents,
community agencies, and the general public.
12. Oversee and coordinate the activities of special programs (learning centers,
food distributions, etc., and routine functions such as contract or lease
13. Answer inquiries; make appropriate referrals as a result of a variety of internal
and external sources.
14. Promote and represent the assisted housing programs and the Commission
through speaking engagements and at conferences, workshops, meetings,
15. Regularly deal with sensitive and confidential matters.
16. Serve and/or chair various community committees and boards
An employee in this position may be called upon to do any or all of the above tasks.
This description is intended to indicate the kinds of tasks and levels of work difficulty
that will be required of this position. It is not intended to limit or in any way to modify the
right of any supervisor to assign, direct and control the work of employees under his/her
supervision. The use of a particular expression or illustration describing duties shall not
be held to exclude other duties not mentioned that are of similar kind of level or difficulty.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DIRECT REPORT: Reports directly to the Director of Housing Management.
Responsible for maintaining the confidentiality of designated information.
IV. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision of
assigned staff. Carries out supervisory responsibilities in accordance with
Commission policies and applicable laws.
Minimum: Demonstrated ability to work with a diverse, low income population;
to manage multiple project sites and to supervise others. Must have the ability
to plan, organize and make independent decisions reflecting sound judgment;
communicate effectively with residents, staff, media, agencies and the public; and,
work under pressure of deadlines and a consistently heavy workload.
V. Must respond to emergency calls outside regular work schedule. Must use
computer software such as; word processing, spreadsheets and database; and
to work accurately with figures, performing a variety of calculations and providing
statistical analysis. Must know federal, state and local rules, regulations and
guidelines related to public housing and real estate laws.
Works in office conditions but is required to travel throughout the city to scattered
rental housing sites. Possible exposure to health hazards, communicable diseases and
potential hostile behavior of tenants.
Minimum: Demonstrated ability to work with a diverse, low income population; to manage multiple project sites and to supervise others. Must have the ability to plan, organize and make independent decisions reflecting sound judgment; communicate effectively with residents, staff, media, agencies and the public; and, work under pressure of deadlines and a consistently heavy workload.
Must respond to emergency calls outside regular work schedule. Must use computer software such as; word processing, spreadsheets and database; and to work accurately with figures, performing a variety of calculations and providing statistical analysis. Must know federal, state and local rules, regulations and guidelines related to public housing and real estate laws.