Lansing Housing Commission is seeking an Assistant Asset Manager. This management and supervisory position independently manages the operations and program activities of Commission-owned rental housing units throughout the City of Lansing. In the absence of the Asset Manager supervises clerical and maintenance staff and has frontline responsibility for all activities in the community, including sustaining maximum occupancy, resolving complaints, conflicts, lease violations, and other issues with customers, fostering strong community relations, and spearheading resident activities. Interacts with a variety of local and state officials and represents the commission in the community. Prepares and processes required reports and documents and maintains related files. Work is performed under the general managerial direction of the Director of Asset Management.
I. Characteristic Duties include the following. Other duties may be assigned.
1. Manage rental and assisted housing programs and perform related operational activities including grievance hearings.
2. Ensure a high level of service to residents by effectively managing the maintenance and operation of the assigned site and implementing/recommending program policy and procedure changes.
3. Coordinate the resident application process to achieve and maintain the highest occupancy rate. Ensure all residents are informed of the rules required under the lease, LHC procedures and HUD requirements.
4. Manage and oversee services rendered to residents, ensuring timely response to routine resident and facility or building needs and emergencies.
5. Supervise and train assigned staff in the characteristic duties. Approve time, staff schedules, leave time, and assist in resolving employee relations issues in the manager’s absence.
6. Under the manager’s supervision, research, compile and analyze information for budgets, bids, inventory, purchasing, waiting lists, transfer lists, accounts (resident and site vendor) payable, court filings, grants and etc.
7. Maintain current knowledge of federal, state, local, and HUD regulations; recommend policy and procedure changes for compliance.
8. Ensure compliance with federal, state, and local housing codes and REAC standards. As assigned by the manger inspect apartments (units), building(s) and grounds, daily, at move ins/outs and recertification, facilitate repairs and pest treatments and respond to emergencies.
9. Conduct certification and recertification activities, review resident eligibility, compute rent, ensure completion of required documentation within the program rules and guidelines and perform in house quality control file audits.
10. Assist in or investigate and resolve safety and security issues, complaints from residents, community agencies, and the general public.
11. Develop and coordinate the activities and special programs (learning centers, food distributions, etc., and routine functions such as contract or lease administration.
12. Answer inquiries from a variety of internal and external sources and explain applicable Commission rules, policies, practices, procedure, regulations and compliance requirements to customers of the Commission.
13. Periodically represent the Commission through speaking engagements and at conferences, workshops, and meetings, etc.
14. Regularly deal with sensitive and confidential matters.
15. Serve and/or chair various community committees.
An employee in this position may be called upon to do any or all of the above tasks. This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of this position. It is not intended to limit or in any way to modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level or difficulty.
II. Required Employment Qualifications
Education: Bachelor’s degree preferred or equivalent experience. Job related professional associations are desirable.
Experience: Some property management/problem solving customer service experience or a bachelor’s degree and a Certified Occupancy Specialist Designation is desired.
Other Requirements: Ability to successfully perform each essential job duty satisfactorily. Employee must earn the NAHRO Public Housing Manager Certification within six months of beginning employment. Possession of a valid Michigan Driver's License and be insurable by the Commission's insurance carrier at regular rates.
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
III. Direct Report: Reports directly to the Asset Manager.
V. Supervisory Responsibilities: Responsible for the supervision of site staff in the Asset Manager’s absence. Conduct supervisory responsibilities in accordance with Commission policies and applicable laws.
Minimum: Demonstrated ability to work with a diverse, low income population; to manage multiple projects. Must have the ability to plan, organize and make independent decisions reflecting sound judgment; communicate effectively with residents, staff, agencies and the public; and work under pressure of deadlines with a consistently heavy workload.
Must use computer software such as; emphasys, word processing, excel, power point, etc, work accurately with figures, perform a variety of calculations and provide statistical analysis. Must interpret and apply federal, state and local, rules, regulations and guidelines related to public housing and real estate laws.
Physical Requirements: Must respond to emergency calls outside of regular work schedule. This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements:
1. Ability to access and navigate all LHC housing sites and units
2. Ability to enter and retrieve and manipulate information computer data
3. Ability to lift 52lbs
4. Ability to access office files
5. Prolonged sitting or standing
*Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.
Working Conditions: Work is primarily in an office but travel throughout the city to scattered site rental housing is required. Possible exposure to health hazards, communicable diseases and potential hostile behavior of tenants.
To apply, submit resume and cover letter to the apply here link