1. Who should I contact regarding my rent or items in need of repair?
Please contact your Asset Manager.
2. Who do I call if I have an after hours emergency?
Please call 517-342-9757 for our after hours answering service. Our service
technician will respond to emergencies listed below after 4:30 pm (Monday through Friday) and all day on
Saturday, Sundays and Holidays. Example of emergencies are: gas leaks, no heat, toilet overflows, no working toilet, floods, power failures, door hardware malfunctions, no hot water.
3. How is my Rent Determined?
Your rental amount is determined by your income, assets, and allowances based on the requirements put forth by the U. S. Department of Housing and Redevelopment
(HUD). Families have the choice of selecting an income based rent (generally
30% of the family’s monthly adjusted income) or a flat rent based on the number of
bedrooms in the dwelling.
4. What is EIV and why do I have to provide so much information?
EIV or Enterprise Income Verification is HUD’s system that LHC uses to verify a
family’s income, social security, and unemployment. HUD requires information to
ensure that you are paying the current rent, not too much and not too little, that
our housing is correct for family size and that you remain eligible to live in public
5. Why are there so many inspections?
Public housing is subject to annual or more frequent HUD, City, and LHC Inspections to ensure the safety,
livability and continued occupancy of dwelling units.
6. Why do I have to report changes in income and family size?
LHC wants you to pay the correct rent. You
must report any changes in income to your community’s office within 14 days of the change.
Failure to report changes timely may result in termination of your lease.
7. What if I have a complaint?
All complaints must be in writing, signed and dated (Please go to your management
office for the form). The complaint will be reviewed, tested and appropriate action
taken ranging from a letter up to a legal action.
8. How do I start the move out process?
You must go to your community's office and complete a move out notice. Please have your move out date and forwarding address to complete the form.