This management and supervisory position independently manages the operations
and program activities of Commission-owned rental housing units throughout the
City of Lansing. Supervises clerical and maintenance staff and has 24 hour frontline
responsibility for all activities in the community, including sustaining maximum
occupancy, resolving complaints, conflicts, lease violations, and other issues with
customers, fostering strong community relations, and spearheading resident activities.
Interacts with a variety of local and state officials and represents the commission in the
community. Prepares and processes required reports and documents and maintains
related files. Work is performed under the general managerial direction of the Director of
CHARACTERISTIC DUTIES include the following. Other duties may be
1. Manage rental and assisted housing programs and perform related operational
activities including grievance hearings.
2. Ensure a high level of service to residents by effectively managing the
maintenance and operation of the assigned site(s) and implementing/
recommending program policy and procedure changes to improve operations.
3. Actively coordinate the resident application process to achieve and maintain
the highest occupancy rate. Ensure all residents are informed of the rules
required under the lease, LHC procedures and HUD requirements and
4. Manage and oversee services rendered to residents, ensuring timely response
to routine resident and facility or building needs and emergencies.
5. Supervise and train assigned staff in the characteristic duties. Approves time,
staff schedules, leave time, reviews staff performance and assists in resolving
employee relations issues.
6. Research, compile and analyze information for budgets, bids, inventory,
purchasing, waiting lists, transfer lists, accounts (resident and site vendor)
payable, court filings, grants and etc.
7. Monitor operational expenses to ensure site(s) meet budget requirements.
8. Maintain current knowledge of federal, state, local, and HUD regulations;
recommend policy and procedure changes for compliance.
9. Ensure compliance with federal, state, and local housing codes and REAC
standards. Inspect apartments (units), building(s) and grounds, daily and
for move ins/outs, recertifications, facilitate repairs and pest treatments and
respond to emergencies.
10. Oversee the certification and recertification process, review resident eligibility,
compute rent, ensure completion of required documentation within the
program rules and guidelines and perform in house quality control file audits.
11. Investigate and resolve safety and security issues, complaints from residents,
community agencies, and the general public.
12. Oversee and coordinate the activities of special programs (learning centers,
food distributions, etc., and routine functions such as contract or lease
13. Answer inquiries; make appropriate referrals as a result of a variety of internal
and external sources.
14. Promote and represent the assisted housing programs and the Commission
through speaking engagements and at conferences, workshops, meetings,
15. Regularly deal with sensitive and confidential matters.
16. Serve and/or chair various community committees and boards
An employee in this position may be called upon to do any or all of the above tasks.
This description is intended to indicate the kinds of tasks and levels of work difficulty
that will be required of this position. It is not intended to limit or in any way to modify the
right of any supervisor to assign, direct and control the work of employees under his/her
supervision. The use of a particular expression or illustration describing duties shall not
be held to exclude other duties not mentioned that are of similar kind of level or difficulty.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DIRECT REPORT: Reports directly to the Director of Housing Management.
Responsible for maintaining the confidentiality of designated information.
IV. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision of
assigned staff. Carries out supervisory responsibilities in accordance with
Commission policies and applicable laws.
Minimum: Demonstrated ability to work with a diverse, low income population;
to manage multiple project sites and to supervise others. Must have the ability
to plan, organize and make independent decisions reflecting sound judgment;
communicate effectively with residents, staff, media, agencies and the public; and,
work under pressure of deadlines and a consistently heavy workload.
V. Must respond to emergency calls outside regular work schedule. Must use
computer software such as; word processing, spreadsheets and database; and
to work accurately with figures, performing a variety of calculations and providing
statistical analysis. Must know federal, state and local rules, regulations and
guidelines related to public housing and real estate laws.
Works in office conditions but is required to travel throughout the city to scattered
rental housing sites. Possible exposure to health hazards, communicable diseases and
potential hostile behavior of tenants.
Education: Bachelor’s degree in business, urban planning, social work, public administration or a related field. We will also consider candidates with 5+ years experience at the management level while working in property management.
Experience: Four years of Asset Management experience; strong leadership skills; and proven ability motivating employees and promoting team work. Experience must be in real estate asset management, multi-family housing management, program management of federal housing programs, and interpreting and implementing HUD regulations. Experience in managing low rent public housing programs are a plus. Public Housing Management certification is required within one year of employment.
Other Requirements: Must have or be able to acquire a valid State of Michigan Driver’s License; be bondable and insurable, capable of obtaining Federal, State and local criminal investigation clearances; and pass a drug screening test administered by the Commission or other source as designated by the Commission.
The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.
III. Characteristic Duties include the following. Other duties may be assigned.
1. Property Operations
a. Establish performance measures for each asset and ensure performance is consistent with LHC’s operational objectives and HUD requirements.
b. Develop and implement comprehensive, annual management plan for each asset to (1) maximize income, and (2) preserve/create asset value. This plan should include a physical analysis, annual operating and capital improvement budget, and a leasing plan.
c. Review and analyze all property activity, income, expenses, and operating characteristics against established goals and objectives.
d. Monitor and manage capital expenditures.
e. Ensure that approved property management plans are appropriately implemented.
f. Conduct property inspections and perform quality control compliance audits to ensure applicable regulations and policies are followed.
g. Initiate and participate in the procurement of construction, materials and supplies essential to effectively operate properties and preserve the assets.
h. Prepare and submit accurate and timely status reports.
i. Carry out property operation in a manner consistent with aplicable LHC policies and procedures, HUD regulations, federal, state and local laws, and all Fair Housing and Equal Opportunity requirements.
j. Manage and monitor the unit turn contracts to ensure timely and budget-compliant unit turns.
k. Lease units in a timely manner and maintain required occupancy levels.
l. Establish and maintain courteous, professional, and effective relationships with residents.
m. Make accurate prompt Utility payments, provide Emphysas interface and submit Occupancy reports to HUD as appropriate.
- Provide guidance, technical assistance, training, monitoring, motivation and supervision to Area Asset Management staff.
- Ensure resident reexaminations are conducted in accordance with guidelines.
- Ensure management records are properly maintained.
- Ensure rent and other charges are properly charged and collected.
- Ensure property-specific operating budgets are produced in timely manner and accurately reflect the applicable operating parameters.
- Ensure properties are maintained consistent with established standards.
- Ensure lease non-compliance is addressed timely and effectively.
- Ensure site-based maintenance services are delivered in a timely and effective manner.
- Ensure safety and security concerns are addressed in a timely manner.