I. POSITION OVERVIEW: Under the supervision of the Housing Choice Voucher Supervisor and Asset Manager assist low-income families to obtain rental assistance and manages the operations and program activities on Commission-owned and privately rental housing throughout the City of Lansing. Review applicants requesting housing assistance to determine eligibility. Ensure continued adherence to the U.S. Department of Housing and Urban Development Rules, Regulations, and Lansing Housing Commission policies. In the absence of the Asset Manager supervises maintenance staff and has frontline responsibility for all activities in the community, including sustaining maximum occupancy, resolving complaints, conflicts, lease violations, and other issues with customers, fostering strong community relations, and spearheading resident activities. Review, inspect, and approve rental units for leasing. Prepare and process required reports and documents and maintain related files.
- CHARACTERISTIC DUTIES:
- Process applications to determine eligibility for admission to HCV related programs. Verify applicant’s income, housing needs, and related eligibility standards. Coordinate the resident application process to achieve and maintain the highest occupancy rate
- Manage rental and assisted housing programs and perform related operational activities including grievance hearings.
- Ensure a high level of service to residents by effectively managing the maintenance and operation of the assigned site and implementing/recommending program policy and procedure changes
- Provide orientation for prospective program participants using HCV Program regulations and standards, explain federal regulations, policies and practices, rights and responsibilities of clients and landlords.
- Inspect rental units for initial moves and annual re-certifications to assure compliance with established housing quality standards; and on occasion perform special inspections in response to voucher holder’s requests.
- Conduct certification and recertification activities, review resident eligibility, compute rent, ensure completion of required documentation within the program rules and guidelines and perform in house quality control file audits. Under the manager’s supervision, research, compile and analyze information for budgets, bids, inventory, purchasing, waiting lists, transfer lists, accounts (resident and site vendor) payable, court filings, grants and etc
- Apply Federal Rules and regulations when conducting interim and annual re- certifications to verify continued eligibility or to compute new rental subsidies as family circumstances change. Gather required documentation to support certifications of eligibility.
- Review and process requests for housing unit transfers within LHC’s jurisdiction or requests for portability for applicants and participants. Manage the Port process.
- Establish and maintain cooperative working relationships with local health and human service providers, landlords, police agencies and other community providers.
- Extensive written and verbal communication, interpretation of federal rules and regulations, research, and analyzing diverse data and possess. In addition to collaborative work with peers, governmental agencies, landlords and tenants.
- Maintain current knowledge of federal, state, local, and HUD regulations; recommend policy and procedure changes for compliance.
- Prepare correspondence, reports, and maintain information using computer software such as word processing, database and other software.
2. DIRECT REPORT:
Reports directly to the Housing Choice Voucher Supervisor/Asset Manager. Responsible for maintaining the confidentiality of designated information.
Ability to work independently, supervise, provide direction and oversight.
Ability to effectively communicate program parameters and to a variety of visitors, clients, landlords, and staff in a variety of situations;
Ability to interpret and apply Federal laws, rules, regulations and guidelines effectively.
Ability to formulate and apply mathematic operations to problem solve accurately. Ability to plan and organize and
Ability to objectively make reach a sound conclusion and make an informed decision based on data and evidence presented
Ability to utilize proper grammar, punctuation, spelling and correctly arrange information;
Ability to use computer software such as spreadsheets, databases and word processing
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements:
Ability to bend, squat, reach and climb stairs
Ability to access office files
Ability to enter and retrieve information from a computer Ability to lift 52lbs. (Box of copy paper)
Prolonged sitting or standing